Shipping

How much does it cost to ship to the UK?
We have different costs for the UK. Mainland postcodes excluding the Scottish Highlands will pay £3 shipping on orders under £50. For all orders over £50 shipping is free.

How much does it cost to ship to Northern Ireland and the Scottish Highlands and Islands?
The cost of shipping for orders under £50 is £5, shipping cost for orders over £50 is £10. There is no free shipping option we’re afraid.

How much does it cost to ship to Ireland?
The cost of shipping for orders under £50 is £5, shipping cost for orders over £50 is £10. There is no free shipping option we’re afraid.

How much does it cost to ship to Europe?
The cost of shipping for orders under £50 is £5, shipping cost for orders over £50 is £10. There is no free shipping option we’re afraid.

How much does it cost to ship outside of Europe?
We have shipped to as far as the USA and Australia! Please get in touch and we will provide a quote.

When will I receive my order?
We aim to process all orders within 4-5 working days. If we have coolers in stock then orders are sent the next work working day. Processing times can take up to 5 working days if the bowls aren’t ready. They are made in small batches in the UK so it doesn’t take long to replenish stock. All accessory orders are sent the next working day.

How will you know if i'm home to take the delivery?
We ship all our orders with DPD so you will be sent an email or text message once they have scanned your parcel. You will be able to change the delivery date and name a safe place/neighbour if you’re not going to be home.

Help i'm missing an item or have received the wrong item.
We hold our hands up! We’re only human, and we sometimes get it wrong. We will fix the problem as soon as possible, just give us an email at jess@outsidegang.com

What happens if I refuse my delivery?
If you have changed your mind after placing your order, please let us know immediately so that we can cancel your order before it is shipped. If your order has already been shipped and you have changed your mind and refuse delivery, we may charge you for the full amount of shipping costs. (up to £14) This is at our digression. It costs us time to process, package and ship orders plus the cost of outbound and inbound shipping if refused.

Returns

Can I return my product?
All customers are entitled to return their products within 14 days of receiving their order, providing items are in their original packaging and are unused. We do not offer free returns. All costs associated with returning your order are your responsibility. We suggest adding insurance equating to the full value of the contents and choosing a service that includes tracking and requires a signature. We cannot be held accountable for returned items until we have received them. Please download and print our returns form and once you have filled it out, send your order back with the form inside the parcel to the address shown in the top right-hand corner of the form.

For hygiene reasons we cannot accept chopping boards that have been unwrapped, if you would like a refund on your cooler but have unwrapped your chopping board, we will take the value of the chopping board off your return amount. We don't accept returns for chopping boards with moisture/water damage. Please follow our care instructions for cleaning and storing your chopping board when not in use.

Can you organise my return for me?
Yes! We can organise the collection and labelling of your return for £16. Please get in touch at jess@outsidegang.com if you would like us to arrange this for you.