Shipping policy


When will I receive my order?
We aim to process all orders within 3-5 working days. Once your order has been dispatched you should receive it the next working day. Orders placed before 11am and sent "Next Day Delivery" will arrive the next working day. Mainland UK addresses only.

How much does it cost to ship to the UK?
Free shipping on all orders over £75 to mainland postcodes. Postcodes outside of mainland incur shipping fees calculated at checkout. Shipping under £75 is £4.99.

How much does it cost to ship to Northern Ireland and the Scottish Highlands and Islands (Isle of Wight, Scilly Isles, Channel Isles, Isle of Man)

The cost of shipping varies from £10.50-£15 There is no free shipping option we’re afraid. Please enter your postcode at checkout to check the shipping cost.

How much does it cost to ship to Ireland?
The cost of shipping to Ireland is £10.50 There is no free shipping option we’re afraid. We pay customs charges.

How much does it cost to ship to Gibraltar?
The cost of shipping to Gib is £100 (one hundred pounds) There is no free shipping option we’re afraid. Customs charges are not included, please check with your local customs office or local DPD depot.

How much does it cost to ship to Europe?
The cost of shipping to Europe varies from €15-€20. Please enter your shipping details at the checkout for a quote. There is no free shipping option we’re afraid. We pay customs charges for customers who order from France, Germany and Italy. Elsewhere in Europe custom fees may apply, if ordering as a UK customer to France, Germany and Italy customs fees will still apply.

if you're a UK customer and wish to send your items to Europe or further afield we recommend you have them delivered in the UK and ship them to avoid unnecessary customs fees. For example: Uk based customer wants a cooler delivered in spain. As your based in the UK you will pay VAT on your order. If we deliver it to spain for you, you will then be asked to pay customs fee's by the Spanish customs agency on top. You may pay less if sending as personal items. 

How much does it cost to ship outside of Europe?
We have shipped to as far as the USA and Australia! Shipping to the US costs $140. Please go to the checkout for a shipping cost elsewhere.

Help I'm missing an item or have received the wrong item.
We hold our hands up! We’re only human, and we sometimes get it wrong. We will fix the problem as soon as possible, just give us an email at

Help I'm missing my fixings.
Please check ALL the packaging before contacting us. They are inside a brown envelope with the instruction manual. If they are not found, we will happily send out more.

What happens if I refuse my delivery or don't pick it up from a DPD pick up location in time?
If you have changed your mind after placing your order, please let us know immediately so that we can cancel your order before it is shipped. If your order has already been shipped and you have changed your mind and refuse delivery or fail to pick it up, we may charge you for the full amount of shipping costs. (up to £16) This is at our digression. It costs us time to process, package and ship orders plus the cost of outbound and inbound shipping if refused.