When will I receive my order?
We aim to process all orders for dispatch within 3-5 working days. However in peak times this may be longer. We manufacture locally and at times there will be a short lead time to get all components for your order. If you require faster delivery please contact us first via onsite 'Chat' or firstname.lastname@example.org
How much does it cost to ship to the UK?
Free shipping on all orders over £75 to mainland postcodes. Postcodes outside of mainland incur shipping fees calculated at checkout. Shipping under £75 is £4.99. Shipping to Europe from €5.
How much does it cost to ship to Northern Ireland and the Scottish Highlands and Islands (Isle of Wight, Scilly Isles, Channel Isles, Isle of Man)
The cost of shipping varies from £10.50-£15 There is no free shipping option we’re afraid. Please enter your postcode at checkout to check the shipping cost.
How much does it cost to ship to Ireland?
The cost of shipping to Ireland is £10.50 There is no free shipping option we’re afraid. We pay customs charges.
How much does it cost to ship to Europe?
The cost of shipping to Europe varies from €5-€20. Please enter your shipping details at the checkout for a quote. We pay customs charges for customers who order to Europe.
How much does it cost to ship outside of Europe?
We have ship worldwide from $80. Please go to the checkout or reach out to us via onsite 'Chat' or email@example.com
Help I'm missing an item or have received the wrong item.
We hold our hands up! We’re only human, and we sometimes get it wrong. We will fix the problem as soon as possible, just give us an email at firstname.lastname@example.org
Help I'm missing my fixings.
Please check ALL the packaging before contacting us. They are inside a brown envelope with the instruction manual. If they are not found, we will happily send out more.
What happens if I refuse my delivery or don't pick it up from the couriers location in time?
If you have changed your mind after placing your order, please let us know immediately so that we can cancel your order before it is shipped. If your order has already been shipped and you have changed your mind and refuse delivery or fail to pick it up, we may charge you for the full amount of shipping costs. (these vary from £7-£20) This is at our digression.